Visabet Privacy Policy — Your Information
Our Commitment to Security

1Introduction — Why This Policy

Visabet is a trusted online betting and casino platform in Bangladesh. We believe every user has full ownership of their personal data. This Privacy Policy ("Policy") explains what information Visabet collects, why it is collected, how it is used, and how it is kept secure.

By registering on or using our platform, you are considered to have agreed to this Privacy Policy. Please read it carefully before creating an account.

Visabet follows international data protection standards. We never sell your information to third parties, and we do not share it for marketing purposes without your consent.

2What Information We Collect

Various types of information are collected when you create an account and use our services on Visabet. Details are provided below:

We only collect information that is necessary. Requesting unnecessary or excessive data goes against our policy.

3How We Collect Data

Visabet collects information through various means. In every case, the process is transparent and based on your consent.

• Directly from you: During registration form submission, KYC document uploads, and contact with the support team.
• Automatically: Through cookies, log files, and analytics tools while you use the platform.
• Via Third Parties: Necessary information may be obtained from identity verification services or payment gateways.
• From Public Sources: Publicly available information may be used for KYC or consent verification purposes.

4How Your Information Is Used

Visabet uses collected data only for specific, lawful purposes. No data is used beyond its intended purpose.

• Account Management: For registration, login, password recovery, and account verification.
• Payment Processing: To process deposit and withdrawal transactions and maintain financial records.
• Customer Support: For support tickets, complaint resolution, and general correspondence.
• Ensuring Security: Fraud detection, anti-money laundering, and multiple account verification.
• Platform Development: To analyze user experience and improve service quality.
• Responsible Gaming: To monitor gaming behavior, identify problematic patterns, and provide appropriate support.
• Legal Compliance: To meet regulatory requirements and maintain required records.

With your consent, we may occasionally send you emails about special offers or bonuses. You can withdraw this consent at any time.

5Data Sharing & Third Parties

Visabet never sells your personal information. However, in certain circumstances, data may be shared with trusted third parties:

• Payment Providers: For processing transactions with mobile banking partners such as Mobile Banking, Nagad, and Rocket.
• Identity Verification Services: With accredited verification bodies to complete the KYC process.
• Law Enforcement: In response to a court order or a lawful government request.
• Security Partners: For fraud detection and cybersecurity purposes.

Every third party is contractually bound to comply with Visabet's privacy standards. They may not use your data for their own purposes.

6Data Storage & Security

Visabet uses industry-standard security measures to protect your data. Our servers are hosted in secure data centers and monitored around the clock.

• All data is stored with AES-256 encryption
• SSL/TLS connections are mandatory across the website and app
• Regular third-party security audits are conducted
• Access to sensitive data is restricted to authorized personnel only
• Automatic alerts are triggered when suspicious activity is detected

Your data is retained for a defined period in accordance with regulatory requirements. Even after account closure, certain data may need to be kept for a specified period for legal reasons. Once that period expires, the data is securely deleted.

7Cookie Policy

Visabet uses cookies to enhance your browsing experience. Cookies are small text files stored on your device that help the site recognize you on future visits.

• Essential Cookies: Essential for login sessions and security — these cannot be disabled.
• Performance Cookies: Used to analyze page load times and errors; no personal data is stored.
• Functional Cookies: Used to remember your language preferences and customized settings.
• Analytics Cookies: Used to understand site usage patterns — these can be disabled.

You can delete or block non-essential cookies at any time from your browser settings. Note that disabling essential cookies may affect how the platform functions.

8Your Rights

Every registered Visabet user holds certain fundamental rights over their own data. We fully respect these rights:

To exercise these rights, send an email to [email protected]. We will respond within 30 days. Identity verification may be required in some cases.

9Protection of Minors' Data

Visabet is strictly not for anyone under 18. We do not knowingly collect information from minors. If a minor has registered on our platform, that account and all associated data will be deleted immediately.

Parents are advised to enable parental controls on devices to ensure their children do not access this platform.

10Policy Changes & Contact

Visabet may update this Privacy Policy from time to time. For significant changes, you will be notified at your registered email address, and the updated date will be shown on this page.

Continued use of the platform after any updates will be considered acceptance of the revised Policy. We recommend checking this page regularly.

If you have any questions or concerns about this Privacy Policy, please contact us:

• Email: [email protected]
• Live Chat: Available after logging in to the platform
• Support: 7 days a week, 24 hours a day