Visabet Terms & Conditions — Usage
Know All the Terms Before You Start

1Introduction & Definitions

These Terms & Conditions ("Terms") govern the use of the Visabet platform and all associated services. "Visabet", "we", and "our" refer to the visabet.one website and its operating entity. "User", "you", and "your" refer to any individual who accesses or uses the Visabet platform.

Visabet is an online Sports Betting and casino platform built for sports enthusiasts in Bangladesh. Through our platform, you can enjoy Sports Betting, Live Casino, slots, and a range of other entertaining gaming activities.

We may update these Terms & Conditions from time to time. Any changes will be announced on the platform and the effective date at the top of the page will be updated. Continued use of the service after any changes constitutes acceptance of the revised terms.

2Eligibility & Age Requirements

You must be at least 18 years old to create an account or use any service on Visabet. We strictly prohibit underage gaming with no exceptions. By registering, you confirm that you are 18 or older.

Visabet may request a national ID, passport, or other government-issued document for age verification at any time. Your account may be temporarily suspended until verification is complete.

• You must be of legal age (18+)
• You may not access the platform from any country or region where online gaming is prohibited by law.
• Each individual may operate only one account.
• Accounts must be registered in your own name and with your own information — managing an account on behalf of someone else is strictly prohibited
• We advise against betting when you are experiencing emotional or financial difficulties

3Account Registration & Security

You must provide accurate and complete information when registering on Visabet. Any account created using false or misleading details will be terminated, and any funds held in the account may be forfeited.

It is your responsibility to keep your password and login credentials strictly confidential. Do not share this information with anyone. You are solely responsible for all activity carried out under your account, including any unauthorized use by a third party.

• Use a strong, unique password.
• If you notice any suspicious activity on your account, notify the support team immediately.
• If you log in from a public device, always log out when you are done
• Keep two-factor authentication enabled — it adds an extra layer of security to your account.

4Deposits, Withdrawals & Payment Policy

Visabet supports deposits and withdrawals via Bangladesh's most popular mobile banking services — Mobile Banking, Nagad, and Rocket. The minimum deposit is BDT 200 and the minimum withdrawal is BDT 500.

Withdrawal requests are generally processed within 24 hours. However, if a verification process is ongoing, there may be a slight delay. Withdrawals will always be made to the same payment method used for the deposit.

• Deposits must be made from your own mobile banking account only — deposits from third-party accounts are not permitted.
• There are no fees for withdrawals, though charges from your mobile banking provider may apply.
• Visabet reserves the right to suspend or cancel any transaction if money laundering or unlawful activity is suspected
• Please complete any pending withdrawals before closing your account — processing withdrawals from a closed account can be complicated.

5Bonus & Promotions Policy

Visabet regularly offers a variety of bonuses and promotions, including welcome bonuses, reload bonuses, cashback offers, and VIP rewards. Specific terms and conditions apply to each.

The general bonus rules are outlined below. However, each bonus may have its own specific terms, which will be detailed on the bonus page or in the offer email.

• Each bonus offer applies once per account unless stated otherwise.
• Wagering requirements must be completed before bonus funds can be withdrawn
• Any attempt to claim bonuses using multiple accounts or false information will result in all bonuses being voided.
• Visabet reserves the right to modify or cancel any bonus offer at any time.
• Every bonus has a fixed validity period — any unused bonus will be forfeited once it expires

6Betting Rules & Fair Play Policy

All betting activity on Visabet is conducted transparently and fairly. Our games are regularly audited by independent third parties, and all outcomes are determined using RNG (Random Number Generator) technology.

The following activities are strictly prohibited. Any such activity detected will result in immediate account termination:

• Use of betting software, bots, or automated systems
• Collusion or Organized Cheating
• Arbitrage Betting or System Exploitation
• Attempting to Manipulate Game Outcomes
• Exploiting technical glitches or bugs to gain an unfair advantage

Visabet reserves the right to void any bet placed on odds or payouts that were incorrectly displayed due to a technical error.

7Responsible Gaming Policy

Visabet believes gaming is a form of entertainment, not a way to make money. We take responsible gaming seriously and offer a range of protective tools on our platform.

• Deposit Limit: Set daily, weekly, or monthly deposit limits.
• Loss Limit: Set a limit on the maximum amount you can lose within a given time period
• Self-Exclusion: Temporarily suspend your account for a set period of time
• Cooling-Off Period: Take a break and think before you play again
• Reality Check: Set alerts to remind you how long you have been playing.

Gaming addiction is a serious issue. If you feel that you or someone you know is struggling to control their gaming, visit our responsible gaming page for support and resources.

8Account Closure & Termination

You may close your Visabet account at any time. Contact the support team and submit an account closure request. Make sure to withdraw any remaining balance before closing your account.

Visabet reserves the right to suspend or close any account without prior notice for any of the following reasons:

• Any breach of these Terms
• Suspected fraud or unlawful activity
• Providing false or misleading information
• Operating Multiple Accounts
• Suspected money laundering or violation of AML policy

9Privacy & Data Protection

Visabet treats the protection of your personal data as its highest priority. Our privacy policy explains in detail how we collect, use, and store your information.

Your data is never sold to third parties. However, we may be required to share information in response to a valid request from a regulatory or law enforcement authority. For more details, please refer to our Privacy Policy Read.

10Limitation of Liability

Visabet is committed to delivering the highest quality of service. However, temporary disruptions may occur due to technical issues or third-party service failures. Visabet's liability in such cases is limited.

• If your internet connection drops, the outcome of any active bets will still be recorded in the system.
• Visabet is not liable for service interruptions caused by natural disasters, war, or other unforeseen circumstances
• Visabet is not responsible for transaction delays caused by issues with third-party payment gateways.

11Contact & Complaints Process

If you have any questions, feedback, or complaints about Visabet's terms or services, please contact our customer support team. We are available 24/7, every day of the week.

Email us at [email protected] — we typically respond within 24 hours. For urgent matters, please use Live Chat.

Once your complaint is submitted, you will receive a ticket number. You can use this number to track the progress of your complaint at any time.